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FAQ

  • Q What is Chengchibang Trading's core business?

    A We focus on the manufacturing and export of hardware tools, mainly dealing in hand tools, auto repair tools, pneumatic tools, and other product categories. We also provide OEM/ODM customization services, creating customized product solutions based on customer needs.
  • Q Does Chengchibang have its own production base?

    A Yes. Our production base traces back to Hanxing Hardware Tools Factory, established in 2000. Through three generations of dedicated work, we have now built standardized production lines and a comprehensive quality control system. From raw material processing to finished product delivery, we have complete self-control, ensuring stable order delivery. Currently, we have a 10,000㎡ production workshop and a 6,000㎡ warehouse.
  • Q Which countries and regions are your products mainly sold to?

    A Our hardware tools cover multiple regional markets including Europe, America, the Middle East, South America, Africa, and Southeast Asia. We can provide compliant and compatible products and packaging services according to the product standards and certification requirements of different countries.
  • Q Do you support OEM/ODM customization? What is the customization process?

    A Yes. The customization process is as follows: Customer provides drawings/samples/requirements → We provide design solutions and quotations → Customer confirmation → Prototype production → Sample confirmation → Mass production → Quality inspection and shipment.
  • Q What is the Minimum Order Quantity (MOQ)?

    A The MOQ varies depending on the product category. Small-batch trial orders are supported for regular products. Please contact our online customer service or sales staff for specific MOQ standards; we will flexibly negotiate based on your needs.
  • Q What is the order production cycle?

    A The production cycle for regular batch orders is 30-45 days. The cycle for customized orders needs to be adjusted according to the complexity of the product process. After order confirmation, we will provide a detailed production schedule and update the progress in real time.
  • Q What guarantees are there for product quality?

    A Since the factory completed its standardized upgrade in 2008, we have added professional testing equipment such as torque testers, salt spray testers, and hardness testers, and established a full-process quality management system. From raw material procurement and production processing to finished product delivery, each process has strict quality inspection links to ensure that products meet customer and international market standards.
  • Q Can you provide free samples?

    A Free samples are available for regular products. A small sampling fee may apply to some customized samples (fully refundable upon order placement). Sample shipping costs are borne by the customer.
  • Q What payment methods do you support?

    A We support various mainstream foreign trade payment methods, including T/T. Specific cooperation details can be discussed and confirmed with our sales team to ensure transaction security.
  • Q How is after-sales service guaranteed?

    A If any quality issues arise due to non-human-caused damage after product delivery, please contact us within the warranty period. We will provide a return, exchange, or repair solution immediately. We also provide 24/7 online customer service support to promptly respond to customer inquiries.
  • Q Why choose Chengchibang Trading as our supplier?

    A We have over twenty years of experience in hardware manufacturing, a three-generation factory-type enterprise; our integrated production and sales model eliminates intermediaries, resulting in a superior cost-performance ratio; combining deep experience in the domestic market with professional export capabilities, we can provide a one-stop solution for customer procurement needs.
  • Q How can I contact your sales team?

    A You can contact us through the "Contact Us" section on our website using our phone number, email address, or online message. Our sales staff will contact you within 24 hours.
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